Customer service

Phone: +31 (0) 20-2612540 (Monday - Sunday, from 8:00 till 22:00 hrs)
E-mail: [email protected]

Office address:
Sniep 55
1112 AJ Diemen


Look here for return information



  • Complaint

If you are not satisfied with the products or services of the Sandalenshop or if you have a complaint about the quality of the delivered item, please contact us by mail.  When there is a complaint about a defect on an article we can only look into this when the defect occurs within a 6 month period after buying the article. Please file this complaint by email, when possible with an accompanying photo. A complaint to the BirkenstockShop will be answered within 14 working days of receipt.


Our customer service is always there for you! If you have any questions about our products, conditions or about our return service, call us or send an e-mail.

Sandalen Shop/ Birkenstock Shop is registered in the Commercial Register under number 34299583.
VAT number: NL 819298773
IBAN code: NL58INGB0000715418 

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