Size chart:
EU maatUK sizemm
247150
258160
268,5165
279170
2810180
2911185
3011,5190
3113200
3213,5205
331210
342220
352,5225
363,5230
374,5240
385245
395,5250
407260
417,5265
428270
439280
449,5285
4510,5295
4611,5300
4712305
4813310
4914320
5014,5325
How to measure foot length:
  • Stand with your heel up against a wall and place a tape-measure under your feet.
  • Check your longest toe to your heel on the foot length measured in millimeters.
  • When your size is between two sizes, choose the smallest size because Birkenstock usually fits slightly larger.
Explanation width :

Choose the correct fit by reading the instructions below:

normal

The coloured symbol indicates that the footbed is made for the normal foot. When you wear shoes that are made for normal feet, this is the right width for you.

This is the normal width in the Netherlands.
Birkenstock Germany calls this symbol schmall/stretta

wide

The non-coloured symbol indicates that the footbed is made for the broad foot. When you wear shoes that are made for broad feet, this is the right width for you.

This is the wide width in the Netherlands.
Birkenstock Germany calls this symbol normal

A large amount of product is available in two widths; make sure you select the right width. You can find the image on the inner sole of your Birkenstock sandal.

Beware: On the box you will find the German widths. The feet of Dutch people tend to be somewhat smaller than those of Germans. This is the reason that the coloured symbol is indicated as ‘normal’ in the Netherlands. On the box you will find the indication ‘schmall’ because this is the German size.

  1. Home
  2. Exchanges and Returns

Exchanges and Returns

  •  Exchanges & Returns:

Please read the contents carefully before you return a product.

Birkenstockhop.nl delivers all items guaranteed expected of the article may be. The goods can be exchanged or returned within 30 days, preferably in the original packaging must be undamaged and may not show any traces of use. Please do not use the shoebox as outer but pack it in a box or paper.

 

For NL-BE-DE:
The returns are free with our DPD label. This label will be provided by the Sandalenshop. Mail to info@sandalenshop.nl your return request with your order number as reference. You will receive a DPD return label by mail. Fill in the enclosed return form and put it in the return shipment. Bring the parcel to the nearest DPD parcel shop. You can choose for a refund or to change the order.

(If you wish to send the parcel back with another postal service all costs are at your own expense)

 

For A-UK-L-D:
The costs of returns are €4,95 with our DPD label.
This label will be provided by the Sandalenshop. 
Mail to info@sandalenshop.nl your return request with your order number as reference. Complete the enclosed return form and put it in the return shipment. Bring the parcel to the nearest DPD parcel shop. You can only select a refund. We will deduct the return label costs of €4,95 from your payment. If you like to change we ask you to order again.

(If you wish to send the parcel back with another postal service all costs are at your own expense)

For USA and Canada:
Returns are not included.
If you wish to return your order you can send it to:

Sandalenshop
Sniep 55
1112AJ Diemen
The Netherlands

 

Note:

When in doubt whether you want to exchange your sandals for another size, please contact our offices at info@sandalenshop.nl or at +31 20 2612540 before returning your purchased item(s).

Sandals that have been worn cannot be returned. In case of a manufacturing fault also please first contact our offices at info@sandalenshop.nl or at +31 20 2612540

 

The Birkenstock Shop reimburse all payments made by the consumer, including any delivery charges will be charged by the operator for the returned product, immediately within 14 days after the day on which the consumer notifies the Revocation (time of dissolution). The reimbursement is free for the consumer.

If the consumer has chosen another return service method than the provided DPS , the trader does not have to repay the additional costs for the more expensive method.